Marketplace & Sweet Balance FAQs

The marketplace is an area where as a collector you can conveniently buy and sell NHL Breakaway digital collectibles with other hockey fans and collectors. Through the marketplace, you can easily search and filter to find a highlight that you may need to complete a set, or simply to collect more from your favorite player or team. Miss a drop? You’ll also be able to purchase unopened packs from earlier in the season.

Yes! All active NHL Breakaway accounts in good standing, and located in eligible territories, are able to list their collectibles for sale, as well as make purchases in the marketplace.

Any NHL Breakaway digital collectible you own may typically be listed for sale in the Marketplace, unless you have frozen them as part of a set completion challenge or other gamification activity.

If your collectible sells, a Marketplace Fee of 5% of the gross sale price will be charged. That Marketplace Fee will be automatically deducted at the time of sale of your collectible. For more information, refer to our Marketplace Fee FAQ. This fee is separate from transaction fees assessed to the buyer, including, for example, by third-party payment processors.

There is a $2.00 minimum list price for all collectibles eligible to be sold in the Marketplace.

Your listing remains active unless you cancel the listing, freeze your collectible, or your collectible is no longer in your account (e.g. you trade it away or gift it to another user).

Congrats! After your collectible sells, we will notify you via email. Net proceeds due from your sale will be deposited directly into your Account, where it will be shown as your “Sweet Balance.”

Your Sweet Balance represents USD, which is held by our payment processor, from sales by you on NHL Breakaway. You may use your Sweet Balance to buy available items listed on the Sweet Platform, including anywhere in the NHL Breakaway ecosystem. Use your Sweet Balance for both primary drops and to make other Marketplace purchases on NHL Breakaway.

You can view your Sweet Balance by clicking on the “Account” icon in the upper right corner of NHLBreakaway.com.

Funds from a Marketplace sale are added to your Sweet Balance after standard payment processing is completed. This typically takes up to 2 days. Once available, you can use your Sweet Balance for purchases or withdraw your funds through Stripe.

Yes! You can split a purchase between your Sweet Balance and a credit card. If your Sweet Balance doesn’t cover the full purchase amount, the remaining balance can be paid with a credit card.

Not at this time. Sweet Balance can currently only be funded through Marketplace sales. Direct deposits into your Sweet Balance aren’t supported yet.

Yes. When you withdraw from your Sweet Balance, Sweet sends the funds to your connected Stripe account. Stripe then pays out the funds to the bank account or debit card you’ve configured in Stripe. Withdrawals are subject to standard Stripe processing times before the funds appear in your payment method.

Sweet Balance withdrawals are available in many major markets, including the United States, Canada, the European Union, and the United Kingdom. Withdrawal availability and supported payout methods depend on your location and Stripe’s regional support. You may be required to provide additional information to Stripe to enable withdrawals.

If withdrawals are unavailable for any reason, your Sweet Balance can still be used for eligible purchases in the Marketplace.

This can happen if you started a checkout using your Sweet Balance but didn’t complete the purchase. To prevent double spending, your balance is temporarily reserved until that checkout session expires (up to 15 minutes).

Once the session expires, your Sweet Balance will become available again automatically. In the meantime, you can still complete a purchase using a credit card.
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Before withdrawing funds, you will need to successfully complete an identity verification process commonly known as a “Know Your Customer” or “KYC” procedure. This procedure is mandatory and helps reduce fraud, protect against illegal activities such as money laundering, in order to maintain a safe and secure environment for the community.

Yes. To withdraw from your Sweet Balance, the requested amount must be at least $10.

It may take 3-5 business days for your funds to appear in your bank account after a successful withdrawal through Stripe. Please keep in mind that transfer times are subject to your local bank's processing times. If it has been longer than this timeframe and you still do not see the funds in your bank account, please contact our support team for assistance.

The U.S. government, through the Department of Treasury, imposes various economic and trade restrictions on certain countries, individuals, and entities that prohibit business with them as a matter of foreign policy and national security. Countries where the U.S. restricts business activity are sometimes referred to as “Sanctioned” countries or countries on the so-called “Sanctions List.” The U.S. sanctions program for affected countries and “Sanctions List” may change from time to time, but can be viewed here at U.S. Dept of Treasury - OFAC. As a result, Sweet does not support transactions in or out of those jurisdictions.

In addition to “Sanctioned” territories where transactions are strictly prohibited by the U.S. Treasury, users resident in the below locations may not be fully supported today (and do not have access to sell on the Marketplace and hold a Sweet Balance):

Albania

Anguilla

Aruba

Bermuda

Bolivia

Botswana

Cambodia

Cayman Islands

Central African Republic

Congo

Cook Island

Cote D’ivoire

Dominica

Ecuador

Fiji

Ghana

Guinea-Bissau

Hong Kong SAR, China

Jordan

Lao People's Democratic Republic

Lebanon

Liberia

Libya

Mali

Mauritius

Nepal

Palau

Papua New Guinea

Philippines

Puerto Rico

Samoa

Seychelles

Solomon Islands

Somalia

Sri Lanka

Timor-Leste

Trinidad and Tobago

Tunisia

Turkey

Turks and Caicos Islands

Vanuatu

Virgin Islands British

Western Sahara